Frequently Asked Questions
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Q. HOW COME I CAN FIND HAIR EXTENSIONS SO MUCH CHEAPER THAN LUXEMANE COLLECTION EXTENSIONS?
Our hair extensions are 100% raw, human hair that can be dyed/toned, styled, washed and last up to 3 years and they also emulate your own hair because it is the same organic material. The other hair extensions you’ll find won’t give you the luxury of being able to treat them as your own hair. The cheaper extensions you’ll find are synthetic, lesser grade and will most likely only last you from a couple of weeks to a maximum of 3 months.
Q. CAN I DYE/TONE, CUT, CURL AND STRAIGHTEN LUXEMANE COLLECTION HAIR EXTENSIONS?
Yes, you certainly can! Although we advise that you have a trained hair dresser do the dyeing, cutting and styling as they will have the knowledge to help you look after your extensions. You can call our helpful staff and they will happily advise you on how to go about dyeing/toning and styling. Luxemane Collection hair extensions are 100% raw human hair so they can be treated as your own hair.
Q. HOW LONG WILL MY LUXEMANE COLLECTION HAIR EXTENSIONS LAST?
Our hair extensions are the highest quality available. They will last you up to 3 years providing you look after them as you would your own hair and that you look after your own hair of course! To get the most longevity out of Luxemane Collection extensions you must wash them with sulphate and paraben free products only. If you have bought a weft it is advised that you get a qualified hairdresser trained in hair extensions to install, colour/tone, cut and style them for you as they will be able help you with maintenance and product care.
Q. CAN I WASH MY HAIR EXTENSIONS?
Yes you can! Luxemane Collection hair extensions are 100% raw human hair so they can be treated as your own hair. We advise that you use sulphate and paraben free hair care products as the extensions are an organic material and are no longer attached to their natural source and can no longer get the nutrients and natural oils so it is important to look after them with sulphate and paraben free products.
Q. WHAT IS YOUR RETURNS/EXCHANGE POLICY?
You may return your product within 14 days of the sale only if it has a major defect from manufacture and it has not been used or worn. For more information on this please see the Exchange and Returns Policy.
Q. WHAT IF I NEED HELP CHOOSING MY COLOUR AND LENGTH?
Sometimes we all need a bit of help with making decisions about what will suit us and hair extensions are one of those things that you want to be sure about before purchasing. Our helpful staff are happy to walk you through and answer any questions that you may have. Simply call or send us an email email@example.com we’ll get back to you asap!
Q. WHAT MAKES LUXEMANE COLLECTION HAIR EXTENSIONS DIFFERENT TO OTHER HAIR EXTENSIONS?
We have spent several years in research and have eventually realised that the best way is to source our hair from the origin. We have governed the process all the way from sourcing to manufacturing to packing and shipping to you.
Q. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We have PayPal, Stripe, ZIP PAY and AfterPay facilities for your convenience with online transactions so you can rest assured that your personal details are safe.
Q. HOW DO I KNOW MY DETAILS ARE SECURE?
Our checkout page is secured with the most up to date security available through all of our payment options. We are serious about security, especially with our customers details. Your personal details are also never shared or stored on our servers.
Q. DOES LUXEMANE COLLECTION OFFER A WHOLESALE OPTIONS FOR SALON OWNERS?
Yes, we do! You can apply to be a Luxemane Collection stockist by emailing us firstname.lastname@example.org. As we have a reputation to uphold all stockists must be registered businesses with full salons run by qualified hair dressers.
Q. WILL LUXEMANE COLLECTION HAIR EXTENSIONS DAMAGE MY NATURAL HAIR?
When Luxemane Collection wefts are installed they are done so without any nasty glues and do not require any heat or keratins to apply. Always be sure to have them installed by a hairdresser that is trained to install wefts extensions, this is because all hair extensions are added weight to your head and if not installed properly this may cause problems. If you decide that you need a break from your extensions our wefts can easily be removed without any harmful/damaging products. Our Mane Piece™ and Deluxe Clip Ins™ can be easily put in for a special night/event and taken out for your convenience.
Q. HOW DO I TRACK THE SHIPPING FOR MY ORDER?
We understand that you may be excited to receive your product! All orders within Australia are shipped by Australia Post. Upon request a tracking number will be available for you to track your order all the way to your door.
We ship all international items under 2KG by Startrack International Shipping for a flat rate of $25AUD. Receival time from date of shipping of your item is between 5 – 21 business days. A tracking number is available upon request, with this you can log on to Startrack International Shipping website for your shipment update.
Q. Do you accept walk-ins?
At Mane Republic, we prioritise quality, and most of our services require time and resources that need to be pre-booked in advance. We encourage you to utilise our live online booking system, which allows you to make appointments up to an hour before the desired time if slots are available. While we do occasionally accept walk-ins, it's a rarity due to the high demand for our services. To ensure your convenience and avoid disappointment, we strongly encourage you to plan ahead and book in advance.
Q. Do you offer free consultations?
We believe that effective communication is the key to delivering the best possible service. Consultations are a great way to establish a connection and gain an understanding of your goals, ensuring they are achievable and how we can assist you in achieving them. Comprehensive consultations with a specific stylist require advance booking and come at a cost of $50, which can be redeemed when you pay for your final service. Quick consultations may be available based on current availability. However, please note that pre-booked appointments take precedence. All hair extension appointments necessitate a consultation.
Q. What is your refund and dissatisfaction policy?
While we make every effort to ensure you are aware of what to expect and stay in constant communication during the process, we understand that issues can arise. If, for any reason, you are dissatisfied with our work, please get in touch with us as soon as possible. We offer a complimentary service to address and rectify any problems, but this must be requested within 2 weeks of your original service. Your appointment will typically be scheduled with the original stylist unless you specify otherwise or request a change with our manager. Please note that we do not provide refunds, as we are a service-based business, and our staff are compensated for their time and the products used. If you genuinely believe you are entitled to a refund, contact the location manager where you received your service, provide a written explanation of your reasons, and we will review your case. This policy applies to all services at Mane Republic, including hair extensions. In the event you suspect a faulty batch, please alert us as soon as possible so we can formulate a plan to rectify the issue.
Q. What is your deposit policy?
For all online bookings, a 20% deposit is required to confirm your appointment and reserve your time. Online bookings are our preferred method of appointment scheduling. All new clients booking colour packages or new extensions must make a 20% deposit to secure their booking. This deposit must be paid at least 24 hours prior to your appointment, or your booking may be canceled. The 20% deposit serves as a holding fee to cover any potential no-shows. If you are a current client who has previously demonstrated unreliability, our manager may contact you to request a 20% deposit to ensure the smooth operation of our salon and the satisfaction of other customers.
Q. Can my deposit be refunded if I cancel my appointment?
We can only refund your deposit if you cancel your appointment within 48 hours of the scheduled time. We understand that emergencies can arise, and if you need to cancel your appointment and request a deposit refund, please email email@example.com, and we will make every effort to process your refund promptly.
Q. What is your media and PR policy?
When you visit Mane Republic, please be aware that our business frequently uses social media and photography for training and marketing purposes. If you prefer not to be photographed or videotaped, kindly inform our manager, and we will respect your privacy and exclude you from any media coverage.
Q. Click and Collect Policy
All click and collect orders require a minimum of 3 hours before pick-up, unless alternative arrangements have been made. Our staff will contact you once your order is ready for collection. All click and collect orders must be paid for online before pickup and should be collected within 7 days of the order.
Q. Onlines Exclusives
Please note that pricing for online exclusives may differ from in-store pricing. Online exclusives are managed by our online department, which operates separately from our in-store department.
Q. Online Orders Refund
Online orders can only be refunded if the products are found to be faulty and are in their original condition. To initiate a refund, please notify our online department via email at firstname.lastname@example.org. We will provide you with instructions on how to return the product. Returns can also be processed at any of our three locations.
Q. Contact Information
Salon Manager: Bec - 9377 6044
Salon Manager: Rochelle - 6209 4871
Salon Manager: Lindsey - 9398 7075
Taya - 0497 578 635